:root{--ink: #1c1917;--paper: #fdf8f0;--paper2: #faf3e6;--card: #ffffff;--persimmon: #ff5c38;--butter: #ffd84d;--muted: #8a8272;--muted2: #a89f91;--line: #e0d8c8;--shsoft: #e8ddc9;--green: #3fb950;--amber: #e0a12e;--off: #c9c0b0;--font: "Bricolage Grotesque", "Manrope", "Noto Sans Devanagari", system-ui, sans-serif}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--font);background:var(--paper);color:var(--ink);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}button{font-family:inherit;cursor:pointer}input[type=number]::-webkit-inner-spin-button,input[type=number]::-webkit-outer-spin-button{-webkit-appearance:none;margin:0}input[type=number]{-moz-appearance:textfield;-webkit-appearance:textfield;appearance:textfield}::selection{background:var(--butter)}.logo-box{width:27px;height:27px;flex:none;background:var(--persimmon);border:1.5px solid var(--ink);border-radius:9px;box-shadow:2px 2px 0 var(--ink);display:grid;place-items:center;overflow:hidden}.logo-img{height:20px;width:auto;filter:brightness(0) invert(1)}.boot{height:100%;display:grid;place-content:center;justify-items:center;gap:8px;text-align:center}.boot-logo{font-size:24px;font-weight:800;letter-spacing:-.3px}.boot-sub{color:var(--muted)}.btn{border:1.5px solid var(--ink);border-radius:10px;padding:8px 14px;background:var(--card);font-size:12px;font-weight:700;color:var(--ink);box-shadow:2px 2px 0 var(--ink);transition:transform .08s ease,box-shadow .08s ease}.btn:hover{transform:translate(1px,1px);box-shadow:1px 1px 0 var(--ink)}.btn:active{transform:translate(2px,2px);box-shadow:0 0 0 var(--ink)}.btn:disabled{opacity:.5;cursor:default;transform:none;box-shadow:2px 2px 0 var(--ink)}.btn-primary{background:var(--persimmon);color:#fff}.btn-sm{padding:6px 12px}.btn-xs{padding:3px 9px;border-radius:8px}.app{height:100%;display:grid;grid-template-rows:auto 1fr}.topbar{display:flex;align-items:center;justify-content:space-between;padding:12px 18px;border-bottom:1.5px solid var(--ink);background:var(--paper);flex:none}.brand{display:flex;align-items:center;gap:10px}.brand-name{font-weight:800;font-size:17px;letter-spacing:-.3px;white-space:nowrap}.brand-sub{font-size:11px;color:var(--muted2)}.topbar-right{display:flex;align-items:center;gap:12px}.lang-sel .sel-btn{width:78px}.avail-sel .sel-btn{width:138px}.gear{width:38px;padding:8px 0;text-align:center}.gear svg{display:block;margin:0 auto}.bell{color:var(--muted2)}.bell.bell-on{color:var(--ink);background:var(--butter)}.stepper{display:inline-flex;align-items:center;gap:6px}.slots-sel .sel-btn{width:64px}.stepper-cap{display:inline-block;font-size:11px;color:var(--muted2);width:52px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.who{display:inline-flex;align-items:center;gap:7px;min-width:150px;justify-content:space-between;border:1.5px solid var(--ink);border-radius:10px;padding:4px 11px;background:var(--card);box-shadow:2px 2px 0 var(--ink);font-size:12px;transition:transform .08s ease,box-shadow .08s ease}.who:hover{transform:translate(1px,1px);box-shadow:1px 1px 0 var(--ink)}.who b{font-weight:700}.who-out{display:inline-block;font-size:9px;text-transform:uppercase;letter-spacing:.6px;color:var(--persimmon);font-weight:700;width:58px;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pdot{width:8px;height:8px;border-radius:50%;border:1px solid var(--ink);flex:none}.pdot.online{background:var(--green)}.pdot.away{background:var(--amber)}.pdot.offline{background:var(--off)}.main{display:grid;grid-template-columns:280px 300px 1fr;overflow:hidden}.col{overflow-y:auto}.col-ops{position:relative;border-right:1.5px solid var(--ink);padding:18px;display:flex;flex-direction:column;gap:18px}.col-mine{position:relative;border-right:1.5px solid var(--ink);padding:18px;background:var(--paper2)}.col-resizer{position:absolute;top:0;right:-5px;width:10px;height:100%;cursor:col-resize;z-index:30}.col-resizer:hover{background:color-mix(in srgb,var(--ink) 8%,transparent)}body.resizing{cursor:col-resize;user-select:none;-webkit-user-select:none}.col-chat{display:flex;flex-direction:column}.section-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:12px}.section-title{font-size:10px;font-weight:800;letter-spacing:1px;text-transform:uppercase}.section-hint{font-size:10px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;color:var(--muted2)}.qcard{border:1.5px solid var(--ink);border-radius:12px;padding:9px 12px;margin-bottom:8px;background:var(--card);box-shadow:2px 2px 0 var(--shsoft);transition:box-shadow .08s ease}.qcard:hover{box-shadow:2px 2px 0 var(--ink)}.qcard.on{background:var(--butter);box-shadow:2px 2px 0 var(--ink)}.queue-sum{font-size:11px;color:var(--muted);margin-top:4px;font-weight:700}.team-head{display:flex;align-items:center;gap:8px}.team-dot{width:9px;height:9px;border-radius:50%;border:1.5px solid var(--ink);flex:none}.team-name{font-size:13px;font-weight:600}.team-count{margin-left:auto;background:#fff;color:var(--ink);border:1.5px solid var(--ink);border-radius:8px;padding:0 8px;font-size:11px;font-weight:800;font-variant-numeric:tabular-nums}.team-count.zero{color:var(--muted2);border-color:var(--line);font-weight:700}.queue-empty{font-size:10px;color:var(--muted2);margin-top:3px}.queue-item{display:flex;align-items:center;gap:8px;margin-top:8px;border:1.5px solid var(--line);border-radius:10px;padding:5px 8px;background:#fff}.qpos{background:var(--ink);color:var(--butter);border-radius:7px;width:20px;height:20px;display:grid;place-content:center;font-size:11px;font-weight:700;flex:none}.qname{font-size:12px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.qprio{color:var(--persimmon);margin-left:4px}.qwait{font-size:11px;color:var(--muted2);font-variant-numeric:tabular-nums}.op{display:flex;align-items:center;gap:8px;padding:6px 10px;font-size:12px;color:var(--muted);border-radius:10px;margin-bottom:3px}.op.me{border:1.5px solid var(--ink);background:var(--butter);color:var(--ink);font-weight:600;box-shadow:2px 2px 0 var(--ink)}.op.self{color:var(--ink)}.agent-name{font-size:12px;font-weight:600}.agent-teams{font-size:9px;color:var(--muted2);font-weight:700}.op .slotmeter{margin-left:auto}.slotmeter{display:inline-flex;gap:3px}.slotcell{width:5px;height:13px;border-radius:2px;background:var(--line)}.slotcell.used{background:var(--ink)}.slotcell.used.full{background:var(--persimmon)}.tip{margin-top:auto;font-size:11.5px;line-height:1.5;color:var(--muted);background:#fff;border:1.5px dashed var(--line);border-radius:10px;padding:10px 12px}.col-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;font-size:10px;font-weight:800;letter-spacing:1px;text-transform:uppercase;gap:8px}.search-input{width:100%;margin-bottom:12px;font-size:13px}.tabs{display:inline-flex;gap:4px}.tab{border:1.5px solid var(--line);border-radius:8px;padding:4px 9px;background:transparent;color:var(--muted2);font-size:10px;font-weight:800;letter-spacing:.6px;text-transform:uppercase;transition:.1s}.tab.on{border-color:var(--ink);background:var(--butter);color:var(--ink);box-shadow:2px 2px 0 var(--ink)}.tab-n{font-weight:800;opacity:.65;margin-left:2px}.filter-chip{display:inline-block;margin-bottom:10px;border:1.5px solid var(--ink);border-radius:8px;background:var(--butter);font-size:11px;font-weight:700;padding:3px 9px;box-shadow:2px 2px 0 var(--ink);cursor:pointer}.clickable{cursor:pointer}.queue-item.clickable:hover{border-color:var(--ink)}.queue-item.sel{border-color:var(--ink);background:var(--butter)}.op.clickable:hover{background:var(--paper2)}.op.me.clickable:hover{background:var(--butter)}.transfer-bar{display:flex;gap:8px}.transfer-sel .sel-btn{width:220px}.chatcard-wait{font-size:11px;font-weight:800;color:var(--persimmon);font-variant-numeric:tabular-nums}.dpick{position:relative;display:inline-block}.dpick-btn{width:138px}.dpick-menu{position:absolute;left:0;top:calc(100% + 7px);z-index:80;width:252px;background:#fff;border:1.5px solid var(--ink);border-radius:12px;box-shadow:3px 3px 0 var(--ink);padding:10px;animation:selpop .1s ease-out}.dpick-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.dpick-title{font-size:12px;font-weight:800;text-transform:capitalize}.dpick-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:2px}.dpick-dow{text-align:center;font-size:9px;font-weight:800;text-transform:uppercase;color:var(--muted2);padding:2px 0}.dpick-day{border:1.5px solid transparent;border-radius:7px;background:transparent;font-family:inherit;font-size:11.5px;font-weight:600;color:var(--ink);padding:4px 0;text-align:center;font-variant-numeric:tabular-nums}.dpick-day:hover{background:var(--paper2)}.dpick-day.today{border-color:var(--line)}.dpick-day.on{background:var(--butter);border-color:var(--ink);box-shadow:1px 1px 0 var(--ink)}.dpick-day:disabled{color:var(--muted2);opacity:.5;cursor:default}.chip-wd{color:var(--ink);background:#fff}.chip-ghost{color:var(--muted);background:#fff;border-color:var(--line)}.chatcard-chips{display:inline-flex;gap:5px;align-items:center}.chatcard-meta{margin-top:6px;display:flex;gap:6px;flex-wrap:wrap;align-items:center}.chatcard-meta:empty{display:none}.slot-chip{border:1.5px solid var(--ink);border-radius:10px;padding:2px 9px;background:#fff;box-shadow:2px 2px 0 var(--ink);font-size:10px;font-weight:700;letter-spacing:0}.mine-empty{border:1.5px dashed var(--ink);border-radius:12px;padding:22px 14px;text-align:center;font-size:12px;color:var(--muted);background:#fff}.mine-list{display:flex;flex-direction:column;gap:8px}.chatcard{text-align:left;width:100%;display:block;cursor:pointer;border:1.5px solid var(--ink);border-radius:12px;padding:9px 12px;background:var(--card);box-shadow:2px 2px 0 var(--shsoft);transition:transform .08s ease,box-shadow .08s ease}.chatcard-actions{display:flex;gap:7px;margin-top:8px}.chatcard:hover{transform:translate(1px,1px);box-shadow:1px 1px 0 var(--ink)}.chatcard.active{background:var(--butter);box-shadow:2px 2px 0 var(--ink)}.chatcard-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.chatcard-name{font-weight:700;font-size:13px}.chatcard-last{color:var(--muted);font-size:12px;margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chatcard.active .chatcard-last{color:#6b5f3a}.chatcard-warn{display:inline-block;font-size:10.5px;font-weight:700;color:var(--ink);background:#fff;border:1.5px solid var(--ink);border-radius:8px;padding:2px 7px}.chatcard-warn.urgent{background:var(--persimmon);color:#fff}.chip{font-size:11px;font-weight:700;padding:1px 8px;border-radius:8px;white-space:nowrap;border:1.5px solid var(--ink)}.chip-team{color:var(--ink);background:color-mix(in srgb,var(--c, var(--persimmon)) 26%,#fff)}.chip-status.st-queued{color:var(--ink);background:#fff;border-style:dashed}.chip-status.st-offered{color:var(--ink);background:var(--butter)}.chip-status.st-active{color:var(--ink);background:#fff}.chip-status.st-active:before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green);border:1px solid var(--ink);margin-right:5px}.chip-status.st-resolved{color:var(--muted);background:#fff;border-color:var(--line)}.chat-empty{flex:1;display:grid;place-content:center;justify-items:center;gap:15px;color:#5a5244}.chat-empty-nav{display:flex;gap:12px}.navb{width:36px;height:36px;border:1.5px solid var(--ink);border-radius:12px;background:#fff;display:grid;place-items:center;box-shadow:2px 2px 0 var(--ink);font-size:16px}.navb.hot{background:var(--butter)}.chat-empty>:last-child{font-size:14px;font-weight:600}.chatpane{flex:1;display:flex;flex-direction:column;min-height:0}.chat-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1.5px solid var(--ink)}.chat-head-main{display:flex;align-items:center;gap:10px}.chat-head-name{font-weight:700;font-size:15px}.messages{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:10px;background:var(--paper2)}.msg{max-width:70%;display:flex;flex-direction:column;gap:2px}.msg-author{font-size:10px;color:var(--muted2);padding:0 4px}.msg-body{padding:9px 13px;border-radius:12px;font-size:13.5px;line-height:1.5;white-space:pre-wrap;word-break:break-word;border:1.5px solid var(--ink)}.msg-visitor{align-self:flex-start}.msg-visitor .msg-body{background:#fff;box-shadow:2px 2px 0 var(--shsoft)}.msg-agent{align-self:flex-end;align-items:flex-end}.msg-agent .msg-body{background:var(--butter);box-shadow:2px 2px 0 var(--ink)}.msg-system{align-self:center;max-width:90%}.msg-system .msg-body{border:none;background:transparent;color:var(--muted);font-style:italic;font-size:11.5px;padding:3px 10px}.msg-note{align-self:flex-end;align-items:flex-end}.msg-note .msg-body{background:var(--paper2);border-style:dashed;box-shadow:none}.msg-note-tag{margin-left:6px;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.5px;color:var(--persimmon)}.note-toggle.on{background:var(--butter)}.composer-note .composer-input{background:var(--paper2);border-style:dashed}.note-only{border-top:1.5px dashed var(--line)}.input{border:1.5px solid var(--ink);border-radius:10px;padding:9px 11px;background:#fff;font-family:inherit;font-size:13px;color:var(--ink);outline:none}.input:focus-visible{box-shadow:2px 2px 0 var(--persimmon)}.sel{position:relative;display:inline-block}.sel-block{display:block;width:100%}.sel-btn{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;border:1.5px solid var(--ink);border-radius:10px;padding:8px 11px;background:#fff;font-family:inherit;font-size:12px;font-weight:600;color:var(--ink);box-shadow:2px 2px 0 var(--ink);transition:transform .08s ease,box-shadow .08s ease}.sel-btn:hover{transform:translate(1px,1px);box-shadow:1px 1px 0 var(--ink)}.sel-btn.open{transform:translate(2px,2px);box-shadow:0 0 0 var(--ink);background:var(--butter)}.sel-val{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sel-val.ph{color:var(--muted);font-weight:600}.sel-caret{font-size:10px;flex:none}.sel-menu{position:absolute;left:0;top:calc(100% + 7px);min-width:100%;z-index:60;background:#fff;border:1.5px solid var(--ink);border-radius:12px;box-shadow:3px 3px 0 var(--ink);padding:5px;display:flex;flex-direction:column;gap:2px;animation:selpop .1s ease-out}.sel-menu.up{top:auto;bottom:calc(100% + 7px)}@keyframes selpop{0%{transform:translateY(3px);opacity:0}}@media(prefers-reduced-motion:reduce){.sel-menu{animation:none}}.sel-item{display:flex;align-items:center;gap:8px;width:100%;text-align:left;border:1.5px solid transparent;border-radius:8px;padding:7px 9px;background:transparent;font-family:inherit;font-size:12.5px;font-weight:600;color:var(--ink)}.sel-item:hover:not(:disabled){background:var(--paper2);border-color:var(--line)}.sel-item.on{background:var(--butter);border-color:var(--ink)}.sel-item:disabled{color:var(--muted2);cursor:default}.sel-empty{padding:9px 11px;font-size:12px;color:var(--muted2);font-style:italic;white-space:nowrap}.sel-check{width:13px;flex:none;font-weight:800}.sel-dot{width:9px;height:9px;border-radius:50%;border:1px solid var(--ink);flex:none}.sel-item-label{flex:1;white-space:nowrap}.sel-item-hint{font-size:11px;color:var(--muted);font-weight:600}.transfer-bar{display:flex;gap:8px;padding:10px 18px;border-top:1.5px solid var(--ink);background:var(--paper)}.transfer-bar .transfer-sel{flex:1}.offer-bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:14px 18px;border-top:1.5px solid var(--ink);background:var(--butter)}.offer-accept{font-size:13px;padding:11px 26px}.offer-bar .transfer-sel{min-width:170px}.composer{display:flex;gap:10px;padding:14px 18px;border-top:1.5px solid var(--ink);background:var(--paper);align-items:flex-end}.composer-input{flex:1;resize:none;min-height:42px;max-height:120px;font-family:inherit;font-size:13.5px;border:1.5px solid var(--ink);border-radius:10px;padding:11px 13px;background:#fff;color:var(--ink);outline:none}.composer-input:focus-visible{box-shadow:2px 2px 0 var(--persimmon)}.attach-btn{width:42px;padding:0;font-size:18px;align-self:flex-end;height:42px}.msg-img{display:block;max-width:100%;max-height:260px;border-radius:8px;border:1.5px solid var(--ink);margin-bottom:4px;cursor:zoom-in;background:#fff}.login-wrap{min-height:100%;display:grid;place-content:center;padding:24px;background:var(--paper)}.login-card{width:320px;background:var(--card);border:1.5px solid var(--ink);border-radius:14px;box-shadow:5px 5px 0 var(--ink);padding:26px;display:flex;flex-direction:column;gap:14px}.login-brand{display:flex;align-items:center;gap:10px}.login-brand .brand-name{font-size:20px}.login-lang{margin-bottom:2px}.login-field{display:flex;flex-direction:column;gap:6px}.login-label{font-size:10px;font-weight:800;letter-spacing:1px;text-transform:uppercase;color:var(--muted)}.login-field .select{padding:9px 11px;font-size:13px}.login-error{font-size:12px;font-weight:700;color:#fff;background:var(--persimmon);border:1.5px solid var(--ink);border-radius:8px;padding:5px 10px}.login-btn{justify-content:center;padding:11px;font-size:13px}.gear{display:inline-flex;align-items:center;justify-content:center;gap:5px}.gear-on{background:var(--butter)}.settings{overflow-y:auto;background:var(--paper)}.settings-inner{max-width:680px;margin:0 auto;padding:22px 18px 60px}.settings-head{display:flex;align-items:center;gap:14px;margin-bottom:18px;flex-wrap:wrap}.stats-actions{margin-left:auto;display:flex;align-items:center;gap:12px;flex-wrap:wrap}.settings-title{font-size:15px;font-weight:800;letter-spacing:.5px;text-transform:uppercase}.scard{border:1.5px solid var(--ink);border-radius:14px;background:var(--card);box-shadow:3px 3px 0 var(--shsoft);padding:16px 18px;margin-bottom:16px}.scard-title{font-size:10px;font-weight:800;letter-spacing:1px;text-transform:uppercase;margin-bottom:8px}.scard-hint{font-size:12px;color:var(--muted);margin:0 0 12px;max-width:56ch}.srow-inline{display:flex;gap:10px;align-items:center}.st-sec{width:110px}.srow{display:flex;align-items:center;gap:14px;padding:8px 0;border-bottom:1.5px dashed var(--line)}.srow:last-child{border-bottom:none}.srow-head{font-size:9px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;color:var(--muted2);border-bottom:1.5px solid var(--line)}.su-name{flex:1;display:inline-flex;align-items:center;gap:8px;font-size:13px;font-weight:600}.su-groups{display:inline-flex;gap:14px;flex-wrap:wrap}.su-slots{width:74px;text-align:right;font-weight:700;font-variant-numeric:tabular-nums}.su-admin{width:52px;text-align:center}.su-admin input[type=checkbox]{width:15px;height:15px;accent-color:var(--persimmon);cursor:pointer}.stat-col{width:78px;text-align:right;font-weight:700;font-variant-numeric:tabular-nums}.stat-col.stat-wide{width:150px}.su-slots-input{width:64px;padding:5px 8px;font-size:12px}.scheck{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;cursor:pointer}.scheck input[type=checkbox]{width:15px;height:15px;accent-color:var(--persimmon);cursor:pointer}.sform{display:grid;grid-template-columns:1fr 1fr;gap:12px 14px;margin-bottom:12px}.st-slots-field .input{width:90px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:200;background:color-mix(in srgb,var(--ink) 32%,transparent);display:grid;place-items:center;padding:24px}.modal{background:var(--card);border:1.5px solid var(--ink);border-radius:14px;box-shadow:5px 5px 0 var(--ink);padding:18px;max-width:420px;width:100%;animation:selpop .1s ease-out}.modal-msg{font-size:13.5px;line-height:1.5;font-weight:600}.modal-btns{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}.wt-row{display:flex;align-items:flex-start;gap:12px;margin-bottom:10px}.wt-label{width:110px;flex:none;font-size:11px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;color:var(--muted);padding-top:9px}.wt-input{flex:1}.wt-textarea{flex:1;resize:vertical;font-family:inherit}.st-rr{margin-left:auto;display:inline-flex;align-items:center;gap:8px}.team-del{color:var(--persimmon);font-weight:800;padding:3px 8px}.st-rr-label{font-size:11px;color:var(--muted2);font-weight:700}.st-rr-sel .sel-btn{width:168px}.st-team-add{margin-top:12px}.st-team-add .input{width:240px}.stat-range{display:inline-flex;align-items:center;gap:6px}.stat-range-dash{color:var(--muted2);font-weight:700}.stat-date{width:138px;padding:6px 8px;font-size:12px;font-family:inherit}.st-add-btn{min-width:120px}@media(max-width:620px){.sform{grid-template-columns:1fr}}:focus-visible{outline:2px solid var(--persimmon);outline-offset:2px}